Escalation Matrix for Datacom Services:
24x7 Technical Help Desk is being maintained for Datacom services. Customer may follow fault
reporting as per following escalation level:
For Fault Reporting | Help Desk
Ph.: +91-291-2946500
Mobile: +91-9982964500
Email : jodhpur.techsupport@stpi.in |
First Escalation Point
(After Two Hours) | Mr. Sulekh Chand
Deputy Director
Tel. +91-141-2770891/2
Mobile : +91-7276060444
Email: sulekh[dot]chand[at]stpi[dot]in |
Second Escalation Point
(After Four Hours) | Mr. Raj Kumar Verma
Additional Director & OIC
Tel. +91-141-2770891/2
Email: rajkumar[dot]verma[at]stpi[dot]in |
