Escalation Matrix for Datacom Services:
24x7 Technical Help Desk is being maintained for Datacom services. Customer may follow fault
reporting as per following escalation level:
For Fault Reporting | Help Desk
Ph.: +91-141-2770893
Email : jaipur.techsupport@stpi.in |
First Escalation Point
(After Two Hours) | Mr. O. P. Mathur
Deputy Director
Tel. +91-141-2770892
Mobile : +91-9811762738
Email: op.mathur@stpi.in |
Second Escalation Point
(After Four Hours) | Mr. Raj Kumar Verma
Joint Director & OIC
Tel. +91-141-2770635
Mobile : +91-9901958384
Email: rajkumar[dot]verma[at]stpi[dot]in |
